Business Category:
Vastralika is an online ethnic fashion brand specializing in dupattas and traditional apparel accessories.
Order Cancellation
Order once confirmed, preparation begins immediately & cancellations are not possible once processing has started or after dispatch.
Return Policy
Returns are accepted only if the product received is damaged or defective.
Customers must notify us within 48 hours of delivery by contacting our support team and sharing clear photos of the damaged product along with the packaging for verification.
Return Conditions
To be eligible for a return:
- The product must be unused and unwashed
- The item must be in its original packaging
- All tags and labels must be intact
Returns that do not meet these conditions may not be accepted.
Refund Process
After the returned product is received and inspected, the refund will be processed within 5–7 business days.
The refund amount will be credited to the original payment method used during the purchase.
Non-Refundable Situations
Refunds or returns will not be accepted in the following cases:
- Products that have been used, washed, or altered
- Return requests made after the allowed time period
- Damage caused due to improper handling by the customer
Contact Us
For cancellation or return requests, customers can contact us through the Contact Us page available on our website or through the official customer support email provided on the website.
